Micah Smith of Automation Anywhere explains why successful software adoption depends on more than features alone. Community, support and training are essential to helping teams turn automation into real business value.

Recorded at Automation Anywhere Imagine 2026, the conversation explores how AI agents are reshaping automation, why organizations need an adaptable “Yes, and…” mindset, and how the emerging AI Automation Engineer role is creating new opportunities for professionals. Smith also highlights Automation Anywhere’s free certification and training programs designed to help workers upskill and drive major productivity gains.