The Agentic Shift: The Future of Autonomous IT Operations
Techstrong TV Interviews
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27-Feb-2026
Phil Christianson, chief product officer at Xurrent, explores how artificial intelligence is reshaping IT service management (ITSM). As organizations move beyond ticketing and reactive workflows, AI is enabling predictive insights, automated resolution and intelligent service orchestration. Christianson explains how modern ITSM platforms are evolving to reduce operational friction, improve service delivery and align IT more closely with business outcomes in an AI-driven enterprise.
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