What Sourdough Taught Me About IT
Techstrong TV Interviews
•
17m
Two decades of IT service management. A gold medal at Britain's Best Loaf. Zsolt Varga, ITIL Master and founder of the micro-bakery Baked by the Varga, joins Alan Shimel on TechStrong TV to share what may be the most unexpected ITIL case study ever — applying the four dimensions of service management and value-stream thinking to scaling an artisanal sourdough operation out of his kitchen. Zsolt walks Alan through how sourdough's un-rushable rhythm taught him patience and empathy with level-one support engineers, why a B2B "toastie" client forced him to swap loaf shapes for an open crumb that melts cheese properly, and how chasing the actual end of the value stream — the hungry customer pulling apart the perfect sandwich — beats chasing a pretty loaf every time. Plus: why obsessing over ITIL v3 vs. v4 vs. v5 misses the point, and how ChatGPT helped name his award-winning Pharaoh's Loaf.
Up Next in Techstrong TV Interviews
-
Trust Is the New System of Record
Trust used to be a feeling. Now it has to be a metric. Sravish Sridhar, Founder and CEO of TrustCloud, joins Alan Shimel on TechStrong TV to make the case that trust between businesses needs a system of record — measurable, transparent, and continuously improving — the same way revenue and custom...
-
The $600 Billion Wake-Up Call
Downtime is no longer an IT problem — it's a $600 billion business crisis. Kamal Hathi, SVP and General Manager of Splunk at Cisco, joins Alan Shimel on TechStrong TV to unpack Splunk's newly released Cost of Downtime Report and what the numbers actually mean. Kamal walks Alan through the headlin...
-
The Post-Content Verification World
Audio can be cloned in seconds. Video can be faked in minutes. Holding up an ID card to a camera no longer means anything. John Wojcik, Senior Threat Researcher at Infoblox and a seven-year veteran of the UN Office on Drugs and Crime in Southeast Asia, joins Alan Shimel on TechStrong TV to lay ou...
