ServiceNow’s AI Shift, Agent Traps and Nutanix x NetApp
Techstrong Gang
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10-Apr-2026
Mike Vizard, Jon Swartz, Tracy Ragan, Jack Poller, Wickey Wang and Futurum Group analyst Guy Currier connect three enterprise AI storylines.
First, they break down how ServiceNow just made AI, data governance and workflow automation native in every SKU—Context Engine, Build Agent skills and the ESM Foundation bundle eliminate the sidecar tax and give AI agents institutional memory.
Then they unpack Google DeepMind’s “Agent Trap” paper that shows how adversarial web content hijacks tool-using AI agents unless security teams harden context, retrieval and human-in-the-loop reviews. Finally, they go on a Nutanix field trip as .NEXT headlines a NetApp alliance that turns ONTAP into the data backbone for Nutanix Cloud Platform, targeting VMware refugees and future container rollouts.
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