Although companies are just starting to deploy generative AI, industry attention is already turning to AI agents. This episode of Utilizing Tech brings a realistic perspective on the agentic AI timeline with Nick Patience, VP and Practice Lead for AI at The Futurum Group, in discussion with Frederic Van Haren and Stephen Foskett. At this point, most of the AI applications that have been deployed serve a predictive function, whether they are interacting with end users or completing coding tasks. But companies are deploying these tools to customer service tasks as well, and this is challenging when probabilistic models are used if they do not have access to outside tools. This is where agentic AI is going to help, since it can pass data and apply tools in service of users. We need agentic automating of deterministic processes using generative technology to enable better human interaction and data consumption. As AI tools become more autonomous there must be governance tools in place to direct and control them for this technology to become widely adopted.