Artificial intelligence is transforming enterprise software — but it’s not replacing it.

In this episode of Utilizing AI, Stephen Foskett, Jon Swartz, and Nick Patience sit down with Amit Zavery, President, CPO, and COO of ServiceNow, to discuss:

• Why agentic AI is additive — not disruptive destruction
• How enterprises can deploy AI without sacrificing governance
• The importance of AI control towers and risk management
• Security and sovereignty in modern AI architectures
• ServiceNow’s partnerships with OpenAI and NVIDIA
• Why enterprise software still requires context, workflows, and controls

As AI agents become more capable, CIOs must balance automation with security, compliance, and operational resilience. This conversation explores how to adopt AI thoughtfully — without breaking the enterprise.

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