Mike Vizard talks with Paul Gustafson of Expert Support about why documentation has become more important as AI agents and enterprise teams evaluate open source projects. Gustafson explains that poor documentation slows adoption, frustrates contributors and can undermine trust when developers, administrators and security teams cannot quickly find what they need. The conversation also explores how AI can help technical writers, why projects need clearer user-focused documentation and why maintainers should treat documentation as part of the product.