Clean Data Comes Before an AI Service Desk
Techstrong TV Interviews
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13m
Mike Vizard talks with Priya Kumar, global head of product support for ServiceDesk Plus at ManageEngine, at the ManageEngine User Conference in Orlando about what it takes to build an AI service desk.
Kumar explains why clean, consolidated data matters more than tool setup, how AI can automate repetitive tickets such as password resets, and why audits will get easier but still need human verification.
Watch on Techstrong TV: https://techstrong.tv/videos/interviews/priya-kumar-manageengine-ai-service-desk
Learn more: https://www.manageengine.com
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