E-Signature technologies are not new to the finance industry. The era of digital service delivery due to COVID-19 ushered in the use of e-signatures seamlessly across many online services. Sameer Hajarnis (Practice Leader of E-Signature Products, OneSpan) discusses why embedding video interactions between financial services providers and customers needs to become commonplace, particularly for addressing brand engagement and security challenges that the growing digital world presents. Sameer sheds some light on how face-to-face meeting is still possible with digital capabilities for complete key financial agreements processes.

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