Kore.ai CEO Raj Koneru joins Mike Vizard for the Techstrong.ai Leadership Insight Series to discuss why building AI agents is only the first step in transforming enterprise workflows. They examine how organizations are applying agents to customer experience, employee experience and process automation while balancing deterministic rules with reasoning-based AI. Koneru explains why enterprises should take a model-agnostic, cloud-agnostic, data-agnostic and experience-agnostic approach as they modernize applications and govern agentic AI at scale.