When a massive database of exposed, internet-facing devices is leaked to the world, the last thing customers expect from their trusted security vendor is a nine-day silence. In this episode of the Security Boulevard Podcast, Tom Hollingsworth, Ed Weadon, and Jonathan Davis break down Fortinet's controversial handling of a recent FortiGate vulnerability exposure. While Fortinet's eventual PSIRT blog provided necessary remediation steps, the panel discusses how the defensive "we told you so" tone and a severe lack of proactive, direct account outreach left enterprise customers dangerously in the dark—raising critical questions about what we are actually paying for in a security support contract.