Priya Vijayarajendran, CEO of ASAPP, shares her journey in computer science and her experience with companies like SAP and IBM. She discusses the limitations of traditional chatbots and the need for empathy in customer service. ASAPP focuses on enhancing human agents' roles with AI to improve customer experiences while addressing the high costs of service calls. The conversation concludes with ASAPP's commitment to innovating the customer service industry through advanced AI solutions.